eGain for Microsoft Dynamics

avtor: eGain Corporation

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eGain for Microsoft Dynamics embeds eGain’s AI guidance and knowledge capabilities in Dynamics.

eGain for Microsoft Dynamics integrates eGain’s award-winning AI, knowledge management and customer engagement apps with Microsoft Dynamics. Contact center agents are able to quickly resolve a broad range of customer queries using eGain’s AI Knowledge from within Microsoft Dynamics . Likewise, agents on eGain’s digital-first desktop are able to view customer profiles and context from Dynamics from within eGain. Omnichannel interactions are recorded end to end in eGain and Dynamics for a 360 view. Customer profiles stored in Dynamics can also be leveraged from within eGain for multichannel engagement.

Businesses experience up to 37% improvement in FCR, 30 point improvement in NPS, and 50% reduction in training time with the solution.

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