OnActuate FFM is a mobile field service management solution designed to increase communication between your field service workforce and improve how they interact and serve your customers. Enhanced task updates and mobile based routines provide efficiencies of technology to the field service and field sales teams. By reducing manual data entry and providing an easy-to-use solution that integrates with Dynamics 365 Finance & Operation, OnActuate FFM gives field service managers, field sales reps, and technicians the tools they need to plan, record, and deliver efficient services from anywhere on the map.
With instant access to customer, schedule and inventory information, field service reps can stay current on order status, services updates, and any historical data to ensure the best customer service experience. With more accurate and timely information being entered automatically through the mobile app, your managers can spend their time on optimizing operations, scheduling, route planning and monitoring performance. Built on the Microsoft Power platform, this solution integrates well with Microsoft office 365 and secure Azure Active Directory.