Use Whatfix Assist to access all your support articles and documents even without leaving your chat window.
When collaborating, you may often require quick support or help in understanding or navigating a solution. You no longer need to navigate outside the Teams client to interact with external knowledge bases to find help.
Whatfix helps you to effectively learn, understand, and adopt your digital tools to maximize value from your features and improve productivity. The Whatfix Assist brings the complete self service search experience right to the chat window.
The Whatfix Assist app opens with a click of the app icon. Users can
- Search for help content in the search bar
- Access static content such as articles, images, videos, etc.
- Trigger Whatfix flows for guidance and navigation
The Whatfix Assist app can display self help content related to Teams and other connected external systems as well.
In order to use this app your tenant ID must be mapped with Whatfix assist, please contact us for more details, check out the Whatfix support page for more information https://support.whatfix.com/ .