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ZIWO MS Dynamics Plugin


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ASWAT’s integration solution enables MS CRM to make and receive calls through ZIWO Contact Centre

ZIWO Plugin for MS CRM Online/On-Premise is an easy to use application that allows MS CRM users to use main features of Ziwo directly through the CRM. Using a Ziwo dial-pad designed for MS CRM, users can consume Ziwo Contact Center services without having to separately log in to their website.

You can benefit from both Ziwo and MS CRM systems to improve your call response and satisfy your customers.

  • Receive incoming calls through Ziwo
  • Make outbound calls through Ziwo
  • Click to call. Click on the customer number in CRM to make call
  • View agent call history
  • Set agent status

  • Benefits
  • One-time agent login to Ziwo
  • Record call details against customer record in CRM
  • View customer details upon receiving call from existing customer
  • View customer details when making outbound call to existing customer
  • The solution is developed in partnership with Auxenta (Pvt) Ltd.