ice Contact Center: Omnichannel Customer Care

avtor: ComputerTalk

Microsoft 365 Certified

Improve productivity with our Microsoft Teams certified native cloud contact center solution.

As an all-in-one solution, ComputerTalk's ice Contact Center provides your organization with the tools needed to enhance your customers' experiences. ComputerTalk works with you to configure your ice solution to meet your changing organizational needs. Whether you are an agent, manager, supervisor, or administrator, you can easily manage your contact center and connect with your customers anywhere and anytime. Our solutions are PCI, SOC2 Type2 and ISO certified. ice Contact Center delivers cost savings, productivity improvements, and mobility that today's market demands.
ice is perfect for you if:
  • you have complex "enterprise-grade" business needs and have a UC journey that includes Microsoft Teams.
  • Intelligent customer interaction routing and business application integrations are key to your organization.
  • You are currently on a legacy PBX or on-premises system and are either in the process of migrating to Teams or already using Teams for collaboration and wondering, “What about my contact center?”
Why choose to work with us?
ComputerTalk helps organizations deliver outstanding customer experiences across every communication channel, on one platform. We work collaboratively with you to design, create, and configure your ice solution to meet your unique and changing organizational needs. No one knows Microsoft like us! We have been a Microsoft partner since 2005 integrating our contact center platform with LCS, OCS, Lync, Skype4Business, and now Teams. Our omnichannel solution is Teams Contact Center Certified, highly available, and reliable.
There has been an overwhelmingly positive response to Microsoft Teams. We are finding that the contact center can be a roadblock in fully transitioning to Teams. With ComputerTalk's ice Contact Center being an endpoint-agnostic solution, you can move onto ice today with your existing solution and migrate seamlessly at your own pace. Our friendly innovative staff will become an extension of your team ensuring success at every step!
Reach out today to get started.

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