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avtor: Infobip d.o.o.

Deploy a smart virtual assistant that supports your customer service over an array of channels

Add AI to your customer support

Significantly reduce customer support costs, while increasing customer satisfaction with an AI chat bot that can recognize customer intent, instantly provide information, on any channel, and never takes a day off. 


So much more than a simple FAQs chat bot

Bring a new dimension to your up-sell, cross-sell, and lead generation efforts. Assist your customers with a true virtual assistant, capable of having real conversations – and even finishing entire transactions.


It’s not all artificial

Keep the human touch. Allow the chat bot to handle high-volume queries, decreasing your agents’ burden, but allow seamless transfer to a human when necessary.


Lots and lots and lots of channels

Support your customers by using a chat bot over any of their favorite communication channels – including WhatsApp, Messenger, Viber, Telegram, LiveChat, SMS, RCS, and Google’s Business Messages.


Features

  • Rule-based chat bot
  • AI chat bot
  • Drag-and-drop editor
  • Secure authentication
  • Seamless agent takeover
  • Integrations
  • User Analytics
  • Conversational Insight

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https://store-images.s-microsoft.com/image/apps.47256.ddb9fa50-f4cb-4949-8e99-921c3981ad3d.bc8d4621-4892-4b6b-8592-445aaabbc490.23670c12-15a5-4aca-9a12-614ba84b6046