NiCE Active 365 Management Pack

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Monitoring Microsoft 365 using Microsoft SCM and Azure SCOM MI

Visualize Microsoft 365 Performance

The NiCE Active 365 Management Pack Auto-Discovery reveals and maps out your entire hybrid and cloud-only deployment.

It lists components from the Tenant, down to the Users, SharePoint sub-sites, Teams channels, OneDrive folders, and Exchange queues. Get quick insights into the performance of your deployment for Microsoft 365. This includes Licensing, Users, the Health States of the Identity Service, Mobile Device Management for Microsoft 365, Microsoft 365 Portal, Microsoft 365 Client Applications, and the Microsoft Current Secure Score.

On top of that, you can use any dashboarding solution, such as Power BI, within your System Center environment, to build stunning dashboards.

Track Performance. Manage Availability. Troubleshoot Faster

Monitoring Microsoft 365

The NiCE Active 365 Management Pack integrates 360° monitoring of business-vital Microsoft 365 services, such as Teams, SharePoint, Azure AD Connect, and more into Microsoft System Center, allowing you to track, alert, visualize, cross-reference, escalate, report, and predict latencies.

Teams, SpO, OD, ExO, AADC

Master Microsoft Teams, SharePoint, OneDrive, Exchange, and Azure AD Connect availability and performance. Drill down into any tenant, location, user, or licensing for a complete picture of the entire Microsoft 365 service health. Use integrated application knowledge to pinpoint and solve issues prior to users’ complaints.

Pre-built Plug & Play Monitoring

The NiCE Management Pack comes with pre-built monitors, alert views, and probes feeding data into performance views and graphs to give you holistic insights into Microsoft 365 operations. Root-cause analysis and correlating issues for fast, profound resolutions have never been easier.

Advanced Monitoring for Microsoft 365

Microsoft 365 deployments include a combination of highly complex components, such as Teams, SharePoint, Exchange, AAD Connect, and more. Therefore, although unlikely, a failure at any time cannot be ruled out. The interdependence of the various M365 elements often makes it hard to retain an overview of the deployment when taken as a whole. In the Microsoft 365 Admin Center, your Microsoft 365 Service Health Dashboard may tell you there are no issues, yet users send tickets, saying they have difficulty logging in to their SharePoint.

The NiCE Active 365 Management Pack simplifies this complexity. It discovers and reveals performance issues tracked down to users, groups, mailboxes, locations, devices, you name it.

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