https://store-images.s-microsoft.com/image/apps.6781.399929b5-b071-4d00-bf1e-7006ae4f4377.fbc2b4aa-b396-40f8-bc8c-71eeb7201484.2e71231b-17db-4bc1-9aff-c2b6f0b23c33

eServiceSync™

avtor: Simplify HealthCare

Improve FCR and Reduce Call Handle Time to Deliver Customer Delight With eServiceSync™

An AI and NLP-powered end-to-end benefit inquiry management solution that integrates with existing CRM investments and helps Payers, TPAs, and ASOs provide better member and provider self-service

  • Adapt to rising member and provider service expectations - Deliver service excellence with the industry’s first single source of truth to manage member and provider self-service and benefit inquiries.

  1. Minimize Errors/Inconsistencies Across Service Channels
  2. Automate Member and Provider Self-Service
  3. Increase First Call Resolution Rates (FCRs)
  4. Reduce Call Handle Time and Answer Inquires in a Few Steps
  5. Improve Member and Provider Satisfaction and Star Ratings

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https://store-images.s-microsoft.com/image/apps.59311.399929b5-b071-4d00-bf1e-7006ae4f4377.fbc2b4aa-b396-40f8-bc8c-71eeb7201484.c8e0583e-b0aa-4988-b6d8-a4eba5bd154b