avtor: Simplify HealthCare

Improve FCR and Reduce Call Handle Time to Deliver Customer Delight With eServiceSync™

An AI and NLP-powered end-to-end benefit inquiry management solution that integrates with existing CRM investments and helps Payers, TPAs, and ASOs provide better member and provider self-service

  • Adapt to rising member and provider service expectations - Deliver service excellence with the industry’s first single source of truth to manage member and provider self-service and benefit inquiries.

  1. Minimize Errors/Inconsistencies Across Service Channels
  2. Automate Member and Provider Self-Service
  3. Increase First Call Resolution Rates (FCRs)
  4. Reduce Call Handle Time and Answer Inquires in a Few Steps
  5. Improve Member and Provider Satisfaction and Star Ratings

Hiter pregled