avtor: Wats

The Teams4IT app in MS Teams offers your employees a unique access hub to IT support and knowledge.

Through the Teams4IT application, the employee enjoys three functionalities directly from his Microsoft Teams interface:

- Search the knowledge bases connected to the app

- Access your current support cases from the MS Teams interface

- Create an incident from the MS Teams interface or through the ITSM portal

- Create a request through the ITSM portal

- Schedule a callback request by the service desk

- Contact the service desk

The Teams4IT app connects via API to different tools / knowledge bases.

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