Solgari for Microsoft Teams

avtor: Solgari

All-Channel Communications and Contact Center Solution - powering Digital Contact Center Platform.

All-channel business communication solution, now a native application for Microsoft Teams.

Solgari's proven all-channel customer engagement and contact center (as a service) technology is now available as an application for Microsoft Teams. Uniquely realising the opportunity of Microsoft's Digital Contact Center Platform, by enhancing and extending customers' Microsoft Teams investment with exceptional business communication and customer service capability. Configured and live within days for lightning-fast speed to value, and delivering:
  • All communication channels (including Social Media) available seamlessly within the Microsoft Teams interface
  • Multiple session handling for the Agent - across all channels, and within each channel
  • Full Case Management via seamless integration with CRM
  • Complete contextual data from previous interactions empowers the Agent to deliver rapid first call resolution and increased customer satisfaction
  • Unified Agent Presence across Solgari, Teams, and CRM
  • Accurate and real-time Agent, Supervisor and Overall performance reporting via a rich and intuitive GUI
  • Complete real-time, multi-session contact centre and all-channel (Voice, SMS, Social Media, WhatsApp, Facebook Messenger) communications
  • Tier 1 carrier grade quality of service for voice communications, integrating with or complementing Microsoft Teams Voice
  • Providing communications management control, across internal extensions not limited to contact centre sales & service agents
  • Choose to leverage Microsoft Calling Plans for Voice calls, or Solgari, or an existing telephony provider - Solgari's Direct Routing capabilities ensures total flexibility in provisioning the Voice channel best suited to your business context and needs
  • Modern Skills-based Routing supported to ensure that inbound enquiries quickly and efficiently reach the agents best-equipped to deliver First Contact Resolution and the customer's desired outcome
  • Bespoke pricing models available for 50+ users - contact for more information.

Solgari for Microsoft Teams is bringing highly relevant industry-specific use cases to life for the 270m+ daily Teams users: Voice, Video, SMS, WhatsApp, and Social Media channels for Customer Service and Sales.

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