VIVACOM Offering with Microsoft Teams Direct Routing (DRaaS) and Enterprise CCaaS Solutions
avtor: Viva communications Pvt .ltd
VIVACOM Offering with Microsoft Teams Direct Routing (DRaaS) and Enterprise CCaaS Solutions
· We offer Microsoft Teams Direct routing Services across the Globe [Teams PSTN Telephony Integration]
· VIVACOM Direct Routing Certified for Microsoft Teams: Empowering Your Communication in Microsoft Teams.
· Introducing Microsoft Direct Routing Service from VIVACOM: Key Features and Benefits
· Telephony: Empower your Microsoft Teams users with a global telephony service and virtual numbers, transforming your Microsoft 365 platform into an end-to-end communication and collaboration system.
· Cost Saving: VIVACOM offers Direct Routing services for domestic and international calling needs, following a zero/low opex model.
· Single App: Enjoy the convenience of making and receiving calls directly from your Microsoft Teams client, eliminating the need for multiple calling systems.
· Compliance: VIVACOM ensures compliance with regulations, standards, and necessary network and connectivity services for Direct Routing.
· Customizable Plans: Choose calling plans that suit your requirements and make and receive calls globally.
· Global Connects: Benefit from our global presence and Telco interconnects, providing flexible, scalable, and cost-effective solutions.
· Quick Set-up: Experience our customer-centric approach, facilitating collaboration and swift implementation/migration.
· Swift Migration: Leverage automation and orchestration to reduce migration and provisioning timelines.
· Fully Managed: Trust VIVACOM as your one-stop provider, offering managed communication and Telco infrastructure solutions.
Enghouse Presence Suite is a robust CCaaS platform designed to enhance customer interactions across various channels. Key features include:
1. Omnichannel Support:
- Unified Interface: Manage interactions seamlessly across voice, email, chat, social media, and SMS.
- Channel Hopping: Maintain conversation context as customers switch between channels.
2. Advanced Routing:
- Skills-Based Routing: Route interactions to the best-suited agents for faster resolution.
- Priority Handling: Direct high-priority customers to specialized teams for personalized service.
3. Automation & AI:
- IVR & Chatbots: Automate routine inquiries with IVR systems and AI chatbots.
- Workflow Automation: Streamline tasks like call distribution and follow-ups.
4. Real-Time Analytics:
- Dashboards: Monitor key metrics such as AHT, FCR, and CSAT in real time.
- Custom Reports: Generate tailored reports to analyze performance and trends.
5. Integration Capabilities:
- CRM Integration: Sync with CRMs like Salesforce for a complete customer view.
- APIs: Extend functionality with APIs to connect other business systems.
6. Workforce Optimization:
- Scheduling & Forecasting: Optimize agent availability during peak periods.
- Performance Tools: Use call recording and monitoring for agent performance improvement.
7. Compliance & Security:
- Data Protection: Comply with GDPR and other data security standards.
- Auditing: Leverage call recording for regulatory compliance.
9. Customer Self-Service:
- Portals & Knowledge Base: Empower customers to resolve issues independently.
10. Global Reach:
- Multi-Language Support: Cater to global customers with multi-language options.
- Local Compliance: Ensure adherence to regulations in different regions.
These features make Enghouse Presence Suite a powerful solution for optimizing contact center operations and delivering exceptional customer service.