ServiceDesk Plus Cloud

avtor: Zoho Corporation Private Limited

An ITIL-ready unified service management solution that runs on cloud

ServiceDesk Plus Cloud enables IT teams to implement ITIL best practices, such as incident management, problem management, change management, etc., in their organizations. The modules and the features in the application is designed to meet the varied needs and requirements of today's IT environment. Its elegant, intuitive, and familiar UI design makes it easy to use for IT technicians, IT admins, and end-users, alike. Ensure high availability of your services. Implement best practice IT service management with ServiceDesk Plus' full-stack ITSM suite

Incident Management
Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.

Asset Management
Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

Project Management
Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.

Problem Management
Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.

Visually build relationships between CIs and analyze the business impact of any outages or change implementations.

Service catalog
Showcase your available services to end users, with custom SLAs and multi-stage approvals.

Change management
Streamline planning, approval, and implementation with automated workflows.

Enterprise Service Management
Extend proven ITSM best practices to HR, finance, and other service delivery areas.

IT release management
Make your releases work in tandem with your change management process.

Space management
Optimally utilize your organization’s campuses while keeping workplace amenities and services in check.

Self-service portal
Facilitate easy request creation, and keep end users informed on ticket progress and approvals.

Live chat
Allow real-time collaboration and interaction between technicians and end users through the in-product live chat.

Knowledge base
Allow end users to solve repeat incidents with known solutions, helping deflect tickets from your service desk.

Customized domain
Make your self-service portal easily accessible to your end users by publishing it in a custom URL within your organization's domain.

Native mobile apps
Take your service desk wherever you go with ServiceDesk Plus' iOS, Android, and Windows apps.

Active Directory user self-service
Enable password resets, Active Directory account unlocks, and updates from an end-user service desk portal.

Help desk mobile apps
Get support any time and anywhere, right from your mobile devices.

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