https://store-images.s-microsoft.com/image/apps.22113.09fd4488-9791-4e8b-9a04-04d1c28c87cb.7fde8fd7-a2c5-40b1-8132-5231212eea6a.c21f4755-9667-4f77-a8ab-c24e61f1967b

MyService- ServiceDesk

Intermediate Data Systems Trading and Projects

Machine learning based ITSM software to meet all your service desk and IT service management needs.

Service Management Automation X

Machine learning based ITSM software to meet all your service desk and IT service management needs.


  • Unburden service desk agents: Increase employee and IT productivity by creating and fulfilling services, and resolving issues faster with embedded machine learning and automation.
  • Decrease cost of ITSM: Avoid customizations and reduce the resources required to update and run your service desk – whether on-prem or in the cloud–and drive down TCO.
  • Simplify service desk use: Satisfy employees and let them get back to work easily and faster with a consumer-like service experience they expect, at their desk or on the go.
  • Embrace agile ITSM: Deliver automated services with rapid and measurable outcomes that result in a superior user experience and accelerate continual business process improvement.
  • Manage IT assets: Get a grip on assets throughout their lifecycle at no additional cost. Benefit from SMAX’s modern user experience and ensure IT investment optimization and compliance.
  • Run enterprise service management: Leverage proven ITSM principles and capabilities in HR.



Service Management Automation X Editions

EditionSMAX ExpressSMAX Premium
Edition use case
  • Service Management (IT and non-IT)
  • Service Management (IT and non-IT)
  • Asset Management (IT)
Features
  • Service Desk and Service Portal
  • Native mobile app
  • Smart analytics
  • Studio
  • Smart virtual agent
  • Service Level, Change, Release, Knowledge, Incident, and Problem Management
  • SACM
  • Universal CMDB
  • Vendor Management
  • Service Catalog Management
  • Service Portfolio Management
  • SMAX Express +
  • Contract Management
  • Procurement Management
  • Idea & Proposal Management
  • Application Portfolio Management
  • Project & Program Management
  • Software Asset Management
  • Financial Management

За трен ока
https://store-images.s-microsoft.com/image/apps.18762.09fd4488-9791-4e8b-9a04-04d1c28c87cb.471ca4a3-ec3a-4f14-b08c-fe576cedc644.cf184e87-7de2-47a6-b7d3-c020ad27f2b4
https://store-images.s-microsoft.com/image/apps.46012.09fd4488-9791-4e8b-9a04-04d1c28c87cb.0fe30b94-582f-47c0-8439-e33424564719.e9d68a3a-3c97-4817-91a8-f961d941df5f
https://store-images.s-microsoft.com/image/apps.33353.09fd4488-9791-4e8b-9a04-04d1c28c87cb.0fe30b94-582f-47c0-8439-e33424564719.baea2e49-8095-4fb7-bf80-70f13ddff485
https://store-images.s-microsoft.com/image/apps.30127.09fd4488-9791-4e8b-9a04-04d1c28c87cb.0fe30b94-582f-47c0-8439-e33424564719.c81775e5-c028-40af-839e-7735c2110c57
https://store-images.s-microsoft.com/image/apps.26950.09fd4488-9791-4e8b-9a04-04d1c28c87cb.0fe30b94-582f-47c0-8439-e33424564719.92b27e61-380d-453c-ada2-a1980f3ca9b0