Shobdo – Speech Recognition AI

by Intelligent Machines Limited

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Shobdo is an AI solution that mines your audio data for keywords critical to your business

Shobdo is a speech keyword spotting solution that provides brands with actionable insights by recognizing specific words and key phrases from audio recordings (e.g.: conversations between sales representatives and customers, call center recording, specific set of instructions, or any important business conversation) through machine learning models.

How it works

  • Identify key phrases or keywords you want the AI to recognize. For example: brand names, position statements, value propositions, etc

  • Record and collect audio clips consisting of those elements

  • Annotate audio clips to identify the elements and feed the annotated data to machine learning models

  • Train, build, and optimize machine learning models to recognize selected keywords and key phrases

  • AI models will recognize the keywords and key phrases in live market communications

  • Analytics models will generate specific, actionable insights from the data

Who can benefit?

  • Fast-moving consumer goods (FMCG) brands can measure and optimize efficiency of communication between sales representatives, retailers, and customers

  • Organizations with large call center operations can detect what triggers common customer complaints and find ways to mitigate the issue by finding the right set of keywords to ensure a positive customer experience 

  • Banks can implement this solution to build a database of common verbal queries and request by clients and then use them to automate services

  • Increase efficiency of keyword-assisted electronic home appliances

At a glance