by Nice Reply, s.r.o.

Capture actionable customer feedback after each interaction with your customers.

Nicereply helps hundreds of teams at companies like Tile, Jysk, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience.

Nicereply survey software allows you to:

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide.

  • Benefit from In-signature surveys to ask customers for feedback at the bottom of every email reply. Identify unhappy customers and turn them into satisfied customers before it's too late.

  • Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience.

  • You can seamlessly integrate Nicereply with your Outlook setup in just a few clicks. Once set up, there is nothing you need to do.

  • Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics.

  • See all your customer insights & feedback data in a clean, easy-to-navigate dashboard.

  • Recognize your best agents with leaderboards and drill-down stats per team and agent.

  • Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or MS Teams channel.

At a glance