Ensure visibility and control of your parts to the field service edge with ByBox so that you can deliver a seamless field service experience. Integrated with Microsoft Dynamics, ByBox can help you boost first time fix rates, improve field technician productivity, optimise inventory, reduce travel time and lower emissions. Your customers will experience higher first time fix rates and greater levels of customer satisfaction.
ByBox Edge3 and Microsoft Dynamics provide a seamless customer experience allowing you to handle service calls, schedule field technicians, check availability of the part(s) and to order or reserve them for collection. Completed in real-time this allows customer facing teams to confirm the job, certain in the knowledge that everything needed will be ready for collection. For field technicians they have the confidence that the part(s) will be held securely until they’re ready to pick it up from a location close to them. Additionally, unused or faulty parts can be easily returned via the same process. Together ByBox Edge3 and Microsoft Dynamics can improve customer satisfaction, increase visibility and optimize your field operations.