HappiestMinds Connected Field service accelerator has been designed to create a closed-loop connection of IoT devices – Dynamics 365 Field service – Microsoft Teams.
HappiestMinds Connected Product Solution accelerator has been designed to directly connect with IoT devices/products
RapidIoT Devices deployment with a device management system takes care of provisioning, fleet management, devices health monitoring, remote troubleshooting, software, and firmware updates.
IoT devices are connected to the Azure IOT Platform in real-time to ensure no anomaly goes unnoticed/ unreported.
It uses a secure communication channel for sending and receiving data from IoT edge devices.
Predictive models are used to evaluate the current condition of the asset, and more importantly, predict future behavior, and refine or optimize operation.
Services like Azure Synapse Analytics are used that bring together data integration, enterprise data warehousing, and big data analytics and represent them over user-friendly dashboards.
Auto-assign the most suitable field engineer (based on scheduling algorithms) to work on the issue

Manually book a crew to work on any complex issues encountered in the IoT device.
Booking alerts for Field engineers who are equipped with a mobile-first app to resolve issues anywhere –anytime.
The accelerator utilizes the full potential of Microsoft Teams for information exchange on new requests, as a discussion forum, agent chat, and dashboard visualizations.

Benefits:

Tools:

Connected Product Service Accelerator

autor Happiest Minds Technologies Limited