Knowledge Management System
KMS Lighthouse is the company behind Lighthouse, the next-generation knowledge management solution. The Lighthouse knowledge cloud enhances every engagement by empowering customers and agents with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. Lighthouse's powerful AI-enabled search functionality dramatically improves engagements across all service and sales channels, including easy integration to enhance existing and future self-service channels such as chat-bots, IVRs, and more.
Lighthouse has earned a growing global customer base and positive industry and analyst reviews including Gartner's Cool Vendor List and KMWorld named Lighthouse 5.0 as a Trend Setting Product.