Tenfold Next Gen CTI
autor Callinize, inc. dba Tenfold
CTI for Sales & Contact Center - Customer Experience & Productivity - Cisco, Avaya, Genesys, Skype
Tenfold is trusted by the world's largest and most respected organizations to provide advanced CTI for Microsoft Dynamics and D365 with more than 100 existing cloud and on-premise PBX/ACD systems.
Tenfold integrates Dynamics with Avaya (CM, IP Office, Aura, AACC, ACCS), Cisco (UCM, UCCX, UCCE, Finesse), Genesys PureEngage, Skype for Business, ShoreTel, Mitel, Asterisk, BroadSoft, 8x8, 3cx, NetSapiens, RingCentral, Unify, Alcatel, Nortel, EvolveIP, Nextiva, Fuze, NEC, Panasonic, LG, Samsung, Toshiba, NICE InContact & Many More.
Tenfold supports D365, Dynamics On-Premise & Cloud, Unified Service Desk (USD), Channel Integration Framework (CIF) and is kept up to date with current Microsoft releases. Tenfold enables companies to increase productivity, improve customer experience,. improve employee/agent experience and make better business decisions with meaningful data.
Improve Customer Satisfaction & Customer Experience
- Immediately recognize callers with inbound/outbound screen-pops
- Reduce Average Handle Time (AHT) by eliminating manual work
- Complete context at your reps fingertips
- Streamline case/opportunity management and data capture
- Click to Call
- Automatically log all calls
- Eliminate Manual Searching
- Easily capture Notes, Next Steps & Dispositions
- Workflow automation
- Support Custom Objects, Cases, Opportunities
- Capture consistent structured data for all calls
- Relate calls to Dynamics data
- Enable better business insights and operationalize AI through consistent structured data
NO IMPACT ON CALL QUALITY
Tenfold's native integrations keep all voice traffic on existing infrastructure. This ensures that tenfold has no impact on voice quality & your sensitive conversations stay secure, unlike solutions that route voice traffic through 3rd party cloud platforms or their own cloud PBX.
ENTERPRISE GRADE PLATFORM
SOC II Type 2 Certified & GDPR compliant | 24x7x365 support, 99.99% uptime guarantee, language localization, SAML 2.0 SSO and ADFS support, Multi-PBX support, blend internal & outsourced agents, role-based UI configuration, Audit Logging & other capabilities core to any enterprise’s success & security posture.