Call Journey - Leader in Conversation Intelligence and Analytics

autor Call Journey

Conversation intelligence and analytics solution which connects directly with Microsoft

Call Journey, a global leader in Conversation Intelligence, specializes in data, voice, and text analysis. Our primary focus is simplifying the conversion of various audio, chat, and email interactions, including unstructured data, into structured data for analysis.

By seamlessly integrating multiple audio sources with Microsoft's ecosystem, Call Journey enables organizations to unlock valuable customer and employee insights from their data.

Our team of passionate AI experts leverages cutting-edge Natural Language Processing (NLP) and Artificial Intelligence (AI) technologies to provide industry-leading analytics.

By analyzing call interactions, Call Journey demystifies contact center exchanges and delivers actionable insights for long-term customer and employee success.

With our end-to-end solution, Call Journey empowers Microsoft customers to address significant challenges impacting customer experience, employee proficiency, business performance, risk management, and compliance.

Leveraging advanced AI technology, Call Journey CI, the leading provider of conversation intelligence solutions, empowers businesses to unlock valuable insights from their customer interaction data, illuminating the following key areas:

1. Customer Azure utilization for:

  • Data and audio storage and driving greater insights via analytics from the Azure Machine learning studio solution
2. Business Applications with interaction data being added to:

  • Customer Insights
  • Customer Service Insights
  • Dynamics 365 Marketing
  • Sales Insights
  • Dynamics Customer Experience
3. Power Platform utilization covering:

  • PowerBI for trend analysis and visualization
  • Power Virtual Agents adding speed to bot deployment via conversation insights