Sure Start - Dynamics for Customer Engagement

Built on the 848 Sure Start framework, Sure Start for Customer Engagement combines resources and tasks into one fixed price product a full end to end project powered by Microsoft Dynamics 365 - Including PLAN, BUILD, and RUN.

The result is a fully operational system, providing the most cost-effective route to improved productivity and customer management that drives greater value.

Sales - Build strong relationships with your customers with Sure Start for Sales. Track your accounts and contacts, nurture at every stage of the pipeline, create collateral, and follow service cases. Customer Service - Put your customers at the heart of your operations with Sure Start for Customer Service. Track customer issues through cases, share information within the knowledge base, empower field service representatives and manage performance and productivity. Marketing - Turn prospects into potential customers with Sure Start for Marketing. Create distinct online content and email messages, design interactive customer journeys, manage events, and utilise LinkedIn business prospects. Project Service Automation - PLAN, BUILD and RUN outstanding projects with Sure Start for PSA. Create work schedules and estimates, manage project cost and resource requirements, manage quoting, billing and pricing, and utilise interactive dashboards and reports to monitor KPIs.

Includes:

Plan - Discovery, Analysis Design Build - Configuration, Migration, Customisation, Testing, Training Run - Incident Management, Migration, Customisation, Discovery Workshops

Once our solution is up and running we can provide a managed service that ensures your system stays online with regular updates, resolve problems and provide on going user advices.

Additional licenses for Dynamics 365 required.