Empower Frontline Workers in Retail Organizations : 1-day Workshop

Provide your Frontline Workforce with a modern collaboration platform that drives employee engagement and motivation, operational efficiency, better security and ultimately superior customer experiences and increased revenues.

HCL, Microsoft and Zebra have put together an all-in-one solution, including

• A wide selection of rugged, purpose-built mobile devices for frontline applications
• Microsoft Teams and Microsoft VIVA as the modern, cloud-based collaboration platform
• Global implementation and support from HCL Technologies, a recognized leader in workplace managed services

Our scalable and secure solutions provide frontline workers with the tools that they need to

• Enable efficient in-store communication with features such as Push-to-Talk
• Replace manual, paper-based processes by automated digital workflows
• Get instant access to information to deliver superior customer experiences
• Feel more connected to colleagues and managers, thus reducing attrition

Furthermore, HCL technologies such as HCL Workblaze and HCL DRYiCE Lucy further improve retail worker experiences with AI-based conversational self-service support, automated pro-active user experience monitoring and auto-remediation of potential issues before they impact the end users.

About the Workshop

This discovery workshop will help business and IT decision makers to understand the benefits that our Frontline Worker Solutions can bring to their organization

Format: 1 day workshop, delivered remotely or in person (in the HCL Experience Center in London) Agenda items (customizable):

1. Customer situation and objectives

• Customer context and business objectives
• Current mode of operation and intended target state
• Customer organization and persona
• Current and expected challenges and constraints

2. HCL Offerings and capabilities

• ZEBRA devices overview
• Teams for Frontline Workers – Art of the Possible
• The HCL TeamsWork for Industry Offering and unique frameworks and tools

3. Discussion and next steps

Target audience: IT leaders, Retail Managers and SMEs, Senior leaders

HCL is a recognized leader for managed workplace solutions with extensive experience of delivering Workplace solutions to enterprise customers across all regions and industries. The HCL Microsoft Business unit combines HCL’s specialized services and global reach with Microsoft’s powerful cloud and business technologies, creating strong and unique offerings for clients.