Power Virtual Agents: 3Wk Proof of Concept

Power Virtual Agents chatbots are the modern solution to improving user experience in your organization. PVAs in Teams allow you to solve common internal issues automatically, freeing up staff to focus on complex requests and high-value interactions. During this engagement you will learn how to design a chatbot that will help your team answer questions, find information, or automate common business processes. We’ll define the initial topics, configure conversation flows, fine tune the interaction, and deploy the chatbot.

• Leverage your investment in Microsoft Teams, transforming how your business engages with employees
• Proactively address employee needs, automating frequently asked questions and common business processes
• Gain efficiencies, freeing up staff to focus on more high value tasks
• Empower your employees, one chat at a time

• Chatbot discovery workshop
• Identify topics commonly queried
• Selection of up to 4 chatbot topics
• Design and configuration of topics
• Integrate QNA maker for analyzing knowledge base text
• Import of FAQ bot template for employee inquiries
• Configuration of Power Automate flows triggering prebuilt actions based on user input with chatbot
• Future planning: Bot deployment to Teams channel

• Learn how to design chatbots that will help employees self-serve answers to common inquiries
• Design of 4 bots that prompt users with follow up questions, use conditional logic, and help guide the user to perform tasks
• Recommendations on deployment and potential refinements based on user activity