BRIKHousing: Contractor Management_


The BRIKHousing: Contractor Management_ solution helps housing organisations efficiently manage their relationships with external contractors, ensuring cost-effective and timely services.

Maintaining efficient communication between your external contractors and internal teams is vital in delivering the best possible repairs service to your residents. BRIKHousing: Contractor Management_ is a scalable solution for any organisation requiring a works management solution.

It is complemented by the BRIKHousing: Contractor Portal, which enables seamless communication between housing providers and contractors. Covering various aspects like repair work orders, changes to orders, inspections, resource scheduling, job completion, and compliance management.

The solution is designed for deployment on existing or new Microsoft Dynamics 365 Customer Engagement or Power Apps implementations, harnessing the flexibility and capability of the Microsoft platform.

Housing Association Challenges_

  • Inefficient communication​: difficulty in maintaining communication with contractors and your internal teams.
  • Changes to health and safety​: managing contractor compliance, such as insurance and qualifications.
  • Ensuring compliance with contractors​: managing contractor compliance and ensuring they have the right insurances and qualifications.
  • Moving contractors online:​ encouraging contractors to work online where the transactions costs are significantly reduced.
  • Full visibility: inability to accurately track contractor and job costs.


  • Track compliance:​ helps track contractor compliance with legislation such as public liability and CORGI registration.
  • Reduced operational costs:​ reduced operational costs with tighter control over costs and the associated budgets.
  • Better Cost Management: storing all purchase orders in one area helps you understand repairs and compliance financial obligations.
  • Increased productivity:​ streamlines processes, reduces manual data entry, and eliminates redundant tasks, leading to increased efficiency and productivity.
  • All your data in one place​: contractors and internal users both using the same database to manage repairs and compliance updates.
  • Instant information sharing: share information in a timely way and ensure visibility of contractor activities and progress.

Key features_

  • Manage job progress: manages the progress of jobs from the initial repair report through to contractor allocation, variations, completion, and invoicing.
  • Contractor benefits: makes repairs jobs available to an external contractor on mobile devices via a portal so they can provide immediate updates.
  • Resource management​: see resource availability for each contractor including trade, priority, geographical area and compliance certification, ensuring each repair is allocated appropriately and efficiently.
  • Integrated communications: stores all customer and contractor interactions, including emails, phone calls, SMS, and letters.
  • Dynamic Scheduling: allows for job scheduling based on resident and contractor availability.
  • Fully brandable: the portal is fully customisable to meet your requirements and branding.
  • Integration with Microsoft 365: utilises SharePoint for document storage and retrieval.
  • Reporting and dashboards: comprehensive dashboards, reports, and trend analysis.

Why Infinity Group?

We have significant social housing expertise with over 20 dedicated housing specialists, 15 implementations, 25 national awards and 96% customer satisfaction.

At Infinity Group, we are ROI-Centric. We emphasise measurable benefits, helping organisations like yours to leverage Microsoft 365 and Dynamics 365.

Infinity Group is one of few organisations globally that holds Microsoft Cloud Solutions Partner status which means we are recognised by Microsoft across six solution designation areas covering: Infrastructure (Azure), Data and AI (Azure), Digital and App Innovation (Azure), Security, Business Applications and Modern Work.

Get in touch for a commitment-free discussion about challenges you are facing or to discuss pricing with one of our experienced consultants.

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