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D365 Customer Service Quick Start: 8-Wk Implement.

INFOAVAN Soluciones S.L.

Achieve a successful implementation of Dynamics 365 Customer Service in a matter of weeks through Avan 365 Quick Start's agile approach.

What is Avan 365 Quick Start Customer Service?

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Avan 365 Quick start Customer Service is an agile approach to securely and efficiently deploy the Dynamics 365 Customer Service solution in a way that fits your organisation in weeks.

We will work with your teams to ensure alignment of your needs with the platform’s capabilities based on a “first adopt, then adapt” approach, ensuring the scalability of the solution and alignment with the product roadmap.

Approach

  • Fast go-live through an agile approach of first adopt and then adapt
  • Encourage adoption of the tool by end users through training workshops
  • Consultancy and advisory process, with the help of Customer service experts, to adapt the solution in the most optimal way possible to the needs of the company

Outcomes

  • end-to-end solution that enables you to deliver connected and consistent support across all channels
  • Manage cases through different queues efficiently.
  • centralises and automates the assignment of cases to specialised agents or teams by category, priority, etc.

Deliverables

  • Training materials from workshops
  • Dynamics 365 Customer service app implemented

Pricing

  • The price of the service is based on the scope of the project

En snabbtitt

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