Envisioning, deployment, and support services for Microsoft Dynamics 365 Customer Service Insights
The implementation of the Customer Service Insights into a Dynamics 365 Customer Service instance helps both agents and customer service managers make better decisions to improve customer satisfaction. Agents and customer service managers can use AI and analytics capabilities available as part of Customer Service Insights and Omnichannel for Customer Service to streamline agent activities. You can empower your teams with insights into customer satisfaction–boosting analytics and AI-powered features to spend less time searching and more time engaging with customers.
Customer Service Insights can be enabled and configured on Customer Service hub and applied to both the Dynamics 365 Customer Service Hub and Customer Service workspace. The Dynamics 365 Customer Service Insights typically uses for powerful reporting using AI and BI capabilities. Dynamics Customer Service Insights connects with Dynamics 365 Customer Service and Omnichannel for customer service data for analytics, similar case suggestion, etc.
Insights Capabilities in Dynamics 365 Customer Service: