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Dynamics 365 Customer Service

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Empower your people with our 2-day accessibility assessment for inclusive digital experiencesm-hance
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicepowerapps product iconPower Apps
Our 2-day accessibility assessment workshop is designed to review your Microsoft Dynamics 365 and/or Power Platform solutions, as well as the accessibility requirements you have within your business
1 out of 60
Analysis of the implementation of the ERP SYSTEM - Audit (Dynamics 365 Business Central)Sii Sp. z o.o.
+3
Applicable to:
dynamics-365-supply-chain-management product iconSupply Chain Managementdynamics-365-business-central product iconBusiness Centraldynamics-365-for-customer-services product iconCustomer Service
Identification of the implementation scope of Dynamics 365 Business Central solution
2 out of 60
BDO Dynamics 365 Transformation Toolkit for ManufacturingBDO Digital, LLC
+3
Applicable to:
dynamics-365-supply-chain-management product iconSupply Chain Managementdynamics-365-business-central product iconBusiness Centraldynamics-365-for-customer-services product iconCustomer Service
Transform your business with BDO Dynamics 365 Transformation Toolkit for Manufacturing
3 out of 60
Test Automation: 3-Day Proof of ConceptPragmasys Consulting
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicepowerapps product iconPower Apps
An interactive collaboration to enable Test Automation for any one MS Dynamics CRM module, thereby ensuring higher productivity and cost optimisation
4 out of 60
MSFT Cloud for Healthcare : 4 Days WorkshopMazik Global Inc.
+1
Applicable to:
dynamics-365-for-customer-services product iconCustomer Service
Understand the Value of Microsoft Health cloud and Benefits to Providers - 4 day workshop
5 out of 60
Enterprise Collaboration 2.0: 5-Wks ImplementationMerp Systems Inc
+3
Applicable to:
dynamics-365-for-customer-services product iconCustomer Servicepower-bi product iconPower BI appspowerapps product iconPower Apps
Enterprise Collaboration 2.0 - Is a transformation approach based on Teams and Power Apps. Delivering a new strategy in 5-weeks.
6 out of 60
Microsoft Dynamics 365 Contact Center Deployment & Managed ServicesNasstar
+3
Applicable to:
dynamics-365-for-customer-services product iconCustomer Servicepower-virtual-agents product iconPower Virtual Agentspowerapps product iconPower Apps
Nasstar's Microsoft Dynamics 365 Contact Center Implementation, Upgrade and Managed Services
7 out of 60
Greenhouse Gas Applicability and Materiality Assessment with Microsoft Sustainability ManagerRSM Product Sales LLC
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicepowerapps product iconPower Apps
We will identify your Scope 1, 2, and 3 categories and set up a trial of Microsoft Sustainability Manager for your reporting needs
8 out of 60
Dynamics 365 Quick Start for Enterprise: 12-Wk ImplementationPlus Consulting
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicedynamics-365-for-field-services product iconField Service
Fast track your Dynamics 365 implementation and go-live with confidence
9 out of 60
PowerInsurance: 7-Wk ImplementationPowerObjects An HCL Company
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicepowerapps product iconPower Apps
This Dynamics 365 Accelerator for the Insurance industry leverages Microsoft Technologies (including PowerApps) to empower organizations to deliver consistently superior customer experiences.
10 out of 60
Transform Customer Service Effectiveness with Microsoft Dynamics 365 Customer Service, Microsoft Copilot Studio, and True.org Cloudtrue org cloud
+3
Applicable to:
dynamics-365-for-customer-services product iconCustomer Servicepower-automate product iconPower Automatepower-virtual-agents product iconPower Virtual Agents
Microsoft Dynamics 365 Customer Service enhances customer service operations with intelligent copilots that streamline workflows and improve response times.
11 out of 60
Food & Beverage Catalyst: 1-Day WorkshopRSM Product Sales LLC
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicepower-virtual-agents product iconPower Virtual Agents
RSM’s Catalyst for Food & Beverage is a customer engagement workshop based upon Microsoft’s Catalyst framework and RSM’s industry knowledge to help drive businesses into a more digital future.
12 out of 60
Sales Accelerator: 7-Day ImplementationenCloud9
+2
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Service
Perfect for small businesses looking to go live quickly with a full-featured Dynamics 365 for Sales system for up to 15 users.
13 out of 60
Always On Service 8weeks Desgin & ImplementationW-IT SpA
+2
Applicable to:
dynamics-365-for-customer-services product iconCustomer Servicedynamics-365-for-field-services product iconField Service
Solution for the service area, such as customer service and field service for both internal and external customers of each company, covering any need that may be presented related to service.
14 out of 60
Dynamics 365 Business Check: 1-Hr AssessmentSparktech
+3
Applicable to:
dynamics-365-for-finance-and-operations product iconFinancedynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Service
If you’re having a hard time deciding which version of Microsoft Dynamics 365 if right for your business, take our one-hour assessment and we’ll help you decide.
15 out of 60
Dynamics 365: Quick Startup 2-3 weeksDefinity First
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicepower-automate product iconPower Automate
Our Dynamics 365 Quick Startup provides a fast, lightly customized solution to help you optimize your business processes, streamline workflows, and enhance collaboration.
16 out of 60
Dynamics 365 Bing Mapping App: 1-Hr AssessmentInfoGrow Corporation
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicedynamics-365-for-field-services product iconField Service
Develop a mapping solution for Dynamics 365 using Bing Maps
17 out of 60
BRIKHousing: Arrears Management_INFINITY TECHNOLOGY SOLUTIONS
+1
Applicable to:
dynamics-365-for-customer-services product iconCustomer Service
BRIKHousing: Arrears Management_ helps social landlords' streamline the arrears process, leveraging the power of Microsoft Dynamics 365 for a robust solution.
18 out of 60
Copilot Features in Dynamics 365 Business CentralTruNorth Dynamics
+2
Applicable to:
dynamics-365-business-central product iconBusiness Centraldynamics-365-for-customer-services product iconCustomer Service
This course offers a comprehensive overview of Microsoft Copilot within Dynamics 365 Business Central, empowering participants to integrate AI into their daily workflows
19 out of 60
EQM 365 Customer Service Envisioning OfferingEQM
+3
Applicable to:
dynamics-365-for-customer-services product iconCustomer Servicepower-bi product iconPower BI appspower-automate product iconPower Automate
Capacita a tus agentes y supera las expectativas de tus clientes. ¡Hazte ya con una sesión de evaluación de Dynamics 365 Customer Service!
20 out of 60
Enterprise Service Management for D365: 12Wk + ImplementationEnterprisecloud
+3
Applicable to:
dynamics-365-for-customer-services product iconCustomer Servicepower-automate product iconPower Automatepower-virtual-agents product iconPower Virtual Agents
Microsoft Dynamics 365 for IT Support, Customer Service and Employee Service.
21 out of 60
Power Automate for Customer Service: 1 Month ImplementationSmartbridge, LLC
+3
Applicable to:
dynamics-365-for-customer-services product iconCustomer Servicepower-automate product iconPower Automatepowerapps product iconPower Apps
RPA to Improve first contact resolution and customer satisfaction, reduce training time and costs, and strengthen customer retention
22 out of 60
Government Accelerator: 2-Hour Discovery AssessmentHSO
+3
Applicable to:
dynamics-365-for-customer-services product iconCustomer Servicepower-automate product iconPower Automatepowerapps product iconPower Apps
A cloud-based platform built for Public Sector teams to streamline processes and deliver better services leveraging Microsoft Power Apps
23 out of 60
Dynamics 365: 4-Week AssessmentMAQ Software
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicedynamics-365-for-field-services product iconField Service
Bring new power to your out-of-the-box Dynamics 365 capabilities
24 out of 60
Dynamics 365 Customer Service: 6 wk ImplementationCrm - Konsulterna i Sverige AB
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicedynamics-365-customer-voice product iconCustomer Voice
Implementing Dynamics 365 Customer Service gives your organization an advantage over your competitors.
25 out of 60
XRM® Contact Center: 2-Wk ImplementationE-Consulting
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicedynamics-365-for-field-services product iconField Service
Pre-configured solution based on Microsoft Dynamics 365 Customer Engagement for omni-channel customer service.
26 out of 60
Act! CRM Migration Acct/Cont: 2-Day ImplementationMTC
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicedynamics-365-for-project-service-automation product iconProject Service Automation
Two-step, two-day service to migrate account and contact entities from Act! CRM to Dynamics 365.
27 out of 60
Avanade Microsoft Cloud for Financial Services FY24: 1 day briefingAvanade, Inc.
+1
Applicable to:
dynamics-365-for-customer-services product iconCustomer Service
The Banking Accelerator
28 out of 60
Omnichannel Contact Centre: 12 Wk+ Implementation for AI-driven Customer SupportEnterprisecloud
+3
Applicable to:
dynamics-365-for-customer-services product iconCustomer Servicepower-virtual-agents product iconPower Virtual Agentspowerapps product iconPower Apps
Deliver Seamless, AI-Powered Customer Support with Dynamics 365 Transform Customer Service with Microsoft Omnichannel Contact Centre Transform Customer Service with Microsoft Omnichannel Contac
29 out of 60
UNITE: D365 Backup_INFINITY TECHNOLOGY SOLUTIONS
+3
Applicable to:
dynamics-365-marketing product iconMarketingdynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Service
Safeguard Dynamics 365 data with automated backups, encryption, and recovery. Streamline operations and compliance with our user-friendly interface. Benefit from unlimited storage and flexibility.
30 out of 60
Dynamics 365 Portals: 6-Week ImplementationMTC
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicedynamics-365-for-field-services product iconField Service
Dynamics 365 Portals is a comprehensive service offering from MTC that takes care of your Dynamics 365 Configuration, Customizations and Extensions.
31 out of 60
Dynamics 365 CRM OnTrack Virtual Coworker Membership for New CRM UsersAzamba
+3
Applicable to:
dynamics-365-marketing product iconMarketingdynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Service
Expert CRM implementation and support, high adoption rates and pre-built add-ons for small businesses at a fixed monthly fee with 100% Money-Back Guarantee.
32 out of 60
Microsoft Dynamics 365 Customer Engagement On-Premises to Cloud Migration - 6 Week AssessmentProtiviti
+3
Applicable to:
dynamics-365-marketing product iconMarketingdynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Service
This assessment is intended to provide a roadmap to outline the approach and methodologies to ensure a smooth migration from on-premises Dynamics 365 Customer Engagement to the cloud.
33 out of 60
Dynamics 365 Customer Engagement: 5-Day WorkshopDynamics Edge
+2
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Service
In this five-day workshop students will learn how to handle customers and potential customers; tracking data against sales goals, automating your best practices, learning from your data and more.
34 out of 60
Microsoft Dynamics 365 MigrationDefinity First
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicepower-automate product iconPower Automate
Our migration services make transitioning to Dynamics 365 from your CRM seamless and uninterrupted. By migrating, you unlock advanced features like automation, analytics, and collaboration.
35 out of 60
Expert ISV Consulting: 1-Hr BriefingForceworks
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicepowerapps product iconPower Apps
Understand the Microsoft Business Applications ISV Connect Ecosystem from an Expert.
36 out of 60
Enterprise CRM implementation on Dynamics 365Netwise S.A.
+2
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Service
Enterprise-class CRM implementation with strategy planning, customer experience planning and mapping business needs to specific products on Microsoft Dynamics 365 platform.
37 out of 60
Digital Transformation Assessment for Social HousingINFINITY TECHNOLOGY SOLUTIONS
+1
Applicable to:
dynamics-365-for-customer-services product iconCustomer Service
For Housing Associations aiming to address pain points, this discovery workshop and value mapping exercise will deliver actionable recommendations against key metrics, with measurable efficiency gains
38 out of 60
Role-based Copilot for Dynamics 365 - WorkshopproMX AG
+3
Applicable to:
dynamics-365-marketing product iconMarketingdynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Service
This comprehensive workshop empowers various departments to leverage the advanced capabilities of Microsoft Copilot integrated with Dynamics 365, ensuring enhanced efficiency and productivity.
39 out of 60
CCaaS AssessmentHitachi Solutions
+1
Applicable to:
dynamics-365-for-customer-services product iconCustomer Service
This assessment includes a strategic goals document, epics/features backlog, and a blueprint presentation with high-level design and roadmap aligned to business objectives.
40 out of 60
Field Service for Home Health: 3-Wk WorkshopHitachi Solutions
+3
Applicable to:
dynamics-365-for-customer-services product iconCustomer Servicedynamics-365-for-field-services product iconField Servicepowerapps product iconPower Apps
Hitachi Solutions’ Home Health Workshop results in a value-based directional roadmap with defined priorities to move towards a modernized home health experience for patients and providers.
41 out of 60
Microsoft Dynamics 365 Customer Engagement Security Model Assessment - 5 Week AssessmentProtiviti
+3
Applicable to:
dynamics-365-marketing product iconMarketingdynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Service
This engagement aims to provide a detailed current state assessment of Microsoft Dynamics 365 Customer Engagement environment security model, both on-premises and online.
42 out of 60
Dynamics 365 Field Service: 5-Day WorkshopMTC
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicedynamics-365-for-project-service-automation product iconProject Service Automation
Learn how to leverage the potential of Dynamics 365 Field Service for improving your business revenue, resource utilization and cases resolution through this 5-day interactive workshop.
43 out of 60
Dynamics 365 Setup and Demo: 10hr Proof of Concepttrue org cloud
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicedynamics-365-for-field-services product iconField Service
Free setup, demo, training and migration for Dynamics 365 across industries.
44 out of 60
Dynamics 365 Marketing App: 4-Week ImplementationTrimaxSecure
+3
Applicable to:
dynamics-365-marketing product iconMarketingdynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Service
Tailored automation solution based on Microsoft Dynamics 365 Marketing Application to maximize your customer interactions and optimize your processes inside a unified and seamless platform.
45 out of 60
Retail & Consumer Goods Catalyst: 2-Week WorkshopRSM Product Sales LLC
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicepower-virtual-agents product iconPower Virtual Agents
RSM’s interactive Retail & Consumer Goods Catalyst workshop helps companies build, plan, and execute business transformation strategies with a proven, innovative approach.
46 out of 60
Dynamics 365 CE/CRM AI Assessment & Implementation Roadmap: 2-4 Week AssessmentProtiviti
+3
Applicable to:
dynamics-365-for-customer-services product iconCustomer Servicedynamics-365-customer-insights product iconCustomer Insightsdynamics-365-customer-voice product iconCustomer Voice
This assessment is tailored to provide an in-depth analysis examining your organization's readiness for implementing AI within your current CRM system.
47 out of 60
Power Apps Strategy for CIOs: 4-Wk ImplementationMerp Systems Inc
+3
Applicable to:
dynamics-365-for-customer-services product iconCustomer Servicepower-bi product iconPower BI appspowerapps product iconPower Apps
Helping federal, state & local, and nonprofit customers to develop a technical strategy to rationalize applications management strategy using the Power Apps platform
48 out of 60
Dynamics 365 CE Health Check: 2-Wk AssessmentAxazure
+1
Applicable to:
dynamics-365-for-customer-services product iconCustomer Service
2 weeks (80 hours) - Evaluate your current CRM status understanding what you can get with best practices.
49 out of 60
Dynamics 365: 2-week AssessmentCatapult Systems, LLC
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicedynamics-365-for-field-services product iconField Service
Catapult simplifies your migration to Dynamics 365 or optimization of a current environment by developing a custom roadmap to ensure that your environment is healthy, productive, and yielding ROI.
50 out of 60
Autonomous Agent Website Q&A WorkshopCYNOTECK TECHNOLOGY SOLUTIONS PVT
+3
Applicable to:
dynamics-365-for-customer-services product iconCustomer Servicepower-automate product iconPower Automatepower-virtual-agents product iconPower Virtual Agents
The goal of this workshop is to empower organizations to enhance website interactions using Microsoft Copilot by implementing both structured and dynamic conversational approaches.
51 out of 60
Facebook Copilot Agent Innovation WorkshopCYNOTECK TECHNOLOGY SOLUTIONS PVT
+3
Applicable to:
dynamics-365-for-customer-services product iconCustomer Servicepower-automate product iconPower Automatepower-virtual-agents product iconPower Virtual Agents
This workshop is designed to empower organizations to integrate Microsoft Copilot with Facebook pages, enhancing social media interactions through automation, knowledge integration.
52 out of 60
Modern Experience - Dynamics 365 Sales, Marketing, & ServicesSonata Software Ltd.
+3
Applicable to:
dynamics-365-marketing product iconMarketingdynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Service
Transform Your Customer Experience with Sonata’s Modern Experience Solutions using Dynamics 365 Sales, Marketing, & Services.
53 out of 60
Microsoft Dynamics 365 Customer Service Starter Kit – 3 Week ImplementationReply Ltd
+1
Applicable to:
dynamics-365-for-customer-services product iconCustomer Service
Take the risk and complexities out of implementing Dynamics 365 for Customer Service or with our fixed cost, outcome based approach, supported by our proven QuickStart implementation methodology
54 out of 60
Dynamics 365 Sales: 8 wk ImplementationCrm - Konsulterna i Sverige AB
+3
Applicable to:
dynamics-365-marketing product iconMarketingdynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Service
With Dynamics 365 Sales you can ensure that you make the right efforts. We help your organization succeed and take your customer relationships to the next level.
55 out of 60
Power Pages POC (Proof of Concept) Offer - Supercharge Your Dynamics 365 for Customer Services : 6 WK Proof of ConceptUpzoids
+2
Applicable to:
dynamics-365-for-customer-services product iconCustomer Servicepowerpages product iconPower Pages
Power Pages POC – Accelerate digital transformation with a structured, hands-on approach to leveraging Power Pages and Dynamics 365. Gain insights, build a tailored solution before full implementation
56 out of 60
Microsoft Dynamics 365 - Document Management AcceleratorVelrada
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicedynamics-365-for-field-services product iconField Service
This solution optimizes Microsoft Dynamics 365 document management with scalable, secure, and customizable integration with SharePoint, improving efficiency and compliance.
57 out of 60
Microsoft Copilot for Service: 2-month ImplementationRSM Product Sales LLC
+2
Applicable to:
dynamics-365-for-customer-services product iconCustomer Servicepower-virtual-agents product iconPower Virtual Agents
Boost retention with AI-driven support: Microsoft Copilot for Service enhances customer experience
58 out of 60
Not for Profit Catalyst 1 day workshopcloudThing
+3
Applicable to:
dynamics-365-marketing product iconMarketingdynamics-365-business-central product iconBusiness Centraldynamics-365-for-customer-services product iconCustomer Service
Enabling Business Transformation through Catalyst
59 out of 60
Dynamics 365 CE: 3-Week AssessmentAlphaBOLD
+3
Applicable to:
dynamics-365-for-sales product iconSalesdynamics-365-for-customer-services product iconCustomer Servicedynamics-365-customer-insights product iconCustomer Insights
AlphaBOLD’s specialized Dynamics 365 CE assessment is designed to navigate you through the complexities of customization and implementation.
60 out of 60
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