e-DARA
av CODE Technologies s.a.l
e-Gov solution offering full automation and better citizen servicing
e.DARA is a full-fledged solution for governments. The objective of the
solution is to digitize the internal work of the government entity and to
increase its efficiencies and transparency vis-à-vis the citizens. The citizens
can check and pay their dues, submit and track their forms online, report any
suggestions and complaints etc…
The solution works in SaaS model where licenses are paid per user per
month in addition to a yearly maintenance and support fee. The main benefit is
the automation of the internal workflows and to connect with citizens and
facilitate tax payment. It provides the management as well with a Data
Analytics dashboard offering a 360 degrees overview about all the internal
procedures and allows the configuration and the monitoring of various KPIs.
In a nutshell, the following are the main features:
- Processes automation through defined workflows
- Documents archiving and inquiries
- On-line application for citizens of certificates and permits
- On-line payment of taxes and dues
- Citizen’s Relationship Management
- Live update of the forms’ current status
- Tools offering visibility over the efficiency and speed of the operations
- Integration with third party applications