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Provance ITSM

Provance ITSM

IT Service Management powered by Microsoft Dynamics® 365.

Provance IT Service Management extends the powerful and intuitive Microsoft Dynamics™ 365 platform, providing a flexible and cost-effective IT Service and IT Asset Management solution. Powered by Dynamics and with native Integration to Office 365™ and Azure, Provance ITSM is optimized for use with Microsoft Cloud solutions and System Center, letting you capitalize on your existing investments and the familiarity of Microsoft productivity and management tools. As a PinkVerify certified solution for 11 ITIL processes, Provance ITSM let you leverage built-in best practices to streamline service processes without compromising user experience for agents or customers.

Features:

  • Incident Management, Change Management, Service Request Fulfillment and Problem Management
  • IT Asset Management, SLA Management, Knowledge Management, Release and Deployment Management
  • Built in best-practices—PinkVerify certified for 11 ITIL® processes
  • Integration with Office 365, PowerBI, Visual Studio Team Services, Operations Management Suite, Active Directory and System Center
  • Configurable self-service portal
  • Code-free configuration—no development skills required
  • Easily configurable to non-ITSM workloads

Provance is a Microsoft Strategic Global ISV partner, Microsoft Gold Cloud Customer Relationship Management competency partner and winner of 2018 Microsoft Business Applications Partner of the Year.

Microsoft Dynamics 365 must be deployed with the baseline of English to be able to trial Provance ITSM.

Contact Provance for information about pricing.

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