Sprinklr is the only integrated offering that enables pro-active care on the Dynamics 365 Platform (supporting both cloud and on-prem deployments). Our AI-based analysis shows what consumers are saying about a brand’s products, and spotlights how customer experiences vary across different regions and brand locations. These insights can help you make your customers happier, regardless of where and how they choose to interact with your brand.

Beyond our programmatic features, Sprinklr’s Intuition AI uses machine learning and natural language processing to automatically enrich and classify data, highlight anomalies, or recommend content or actions. Our sentiment analysis is over 80% accurate, and we can detect certain people, places, objects and logos in social media images – empowering brands to understand how consumers feel about their products and how they use them. This enables automated case creation within Dynamics - which eliminates agents need to read or find every global mention of their products or brand that need engagement.

Sprinklr's platform is the world's first Unified Front Office Platform for Modern Channels designed to help the large enterprises do Marketing, Advertising, Research, Care, and Engagement. With Sprinklr’s Modern Care app for Microsoft Dynamics 365, brands can engage and provide customer care on 25 Social + 10 Messaging channels which include Facebook, Twitter, Instagram, LinkedIn, Youtube, Whatsapp, WeChat, etc. directly on Dynamics 365 by leveraging the power of Sprinklr AI.

● Auto-create customer support cases in Dynamics 365 from social posts and messages, spanning over 25 social + 10 messaging channels and listening sources, available through Sprinklr.

● Respond and engage with your customers on social and messaging channels natively in Dynamics 365.

By enriching the case & contact data with Social details in Dynamics 365, the end customer experience is enhanced by providing a complete view of the customer interactions to the business agents in Dynamics 365. Please reach out to your Sprinklr Success Manager or email us at support@sprinklr.com for more details.

Sprinklr Modern Care for Dynamics 365

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