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Emma - AI Powered Agent Assistant

Actionable Science

AI powered employee Level 1 helpdesk agent with inbuilt knowledge base to answer employee questions

Emma is a Level 1 employee support agent designed to improve your employee's experience and reduce cost by auto resolving all simple and repetitive queries.

Emma has several key features that allow companies to rapidly deploy and take advantage of the power of cognitive automation.

  • Inbuilt knowledge base to manage knowledge
  • Analytics on usage and performance
  • NLP training to improve performance
  • Inbuilt escalation to humans
  • case management capabilities for human collaboration

Emma can be deployed for a range of scenarios - a) Answer common HR questions b) provide first level of IT assistance c) Get customer service agents get more productive and so on

https://store-images.s-microsoft.com/image/apps.30029.d41feaee-85e9-4d12-9c19-0c6282b758d9.c4bcc418-e87d-4e57-b474-101682545fd4.f965ee75-9009-45c0-bb1c-2f5a0c4a50fe
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https://store-images.s-microsoft.com/image/apps.30029.d41feaee-85e9-4d12-9c19-0c6282b758d9.c4bcc418-e87d-4e57-b474-101682545fd4.f965ee75-9009-45c0-bb1c-2f5a0c4a50fe
/images/videoOverlay.png
https://store-images.s-microsoft.com/image/apps.18845.d41feaee-85e9-4d12-9c19-0c6282b758d9.c4bcc418-e87d-4e57-b474-101682545fd4.50396230-7b86-4c3c-bd5d-0f91e12793ac
/images/videoOverlay.png
https://store-images.s-microsoft.com/image/apps.30029.d41feaee-85e9-4d12-9c19-0c6282b758d9.c4bcc418-e87d-4e57-b474-101682545fd4.f965ee75-9009-45c0-bb1c-2f5a0c4a50fe
https://store-images.s-microsoft.com/image/apps.36939.d41feaee-85e9-4d12-9c19-0c6282b758d9.c4bcc418-e87d-4e57-b474-101682545fd4.7f5bcceb-38d2-459c-a9ba-7fe045fff7a0
https://store-images.s-microsoft.com/image/apps.39778.d41feaee-85e9-4d12-9c19-0c6282b758d9.c4bcc418-e87d-4e57-b474-101682545fd4.7bcd94ba-9c68-457e-9c09-8533d8f42c5c
https://store-images.s-microsoft.com/image/apps.18075.d41feaee-85e9-4d12-9c19-0c6282b758d9.c4bcc418-e87d-4e57-b474-101682545fd4.5f915ea6-278e-43d7-b451-078ffb6ffd25
https://store-images.s-microsoft.com/image/apps.18845.d41feaee-85e9-4d12-9c19-0c6282b758d9.c4bcc418-e87d-4e57-b474-101682545fd4.50396230-7b86-4c3c-bd5d-0f91e12793ac