Iride® Voice

av Almawave

speech and voice data analysis for contact centers

Speech Analytics tool used by the most important organizations in the world to boost the value of voice data in contact centers to guarantee high performing customer service across all the customer interaction-intensive industries.

This unique solution features state-of-the-art proprietary Speech-To-Text and Natural Language Processing (NLP) to extract, index and analyze phone calls. These features, combined with dozens of dashboards to discover new trends from your phone calls.

Iride® Voice allows structured and unstructured data to be analyzed and exploited to boost customer interaction, reduce churn, augment ROI and explode your Net Promoting Score.

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