Customer Engagement for Dynamics 365

TL;DR:

Solgari transforms Microsoft Dynamics 365 into an AI-optimised customer engagement platform. Enable every employee to handle voice, chat, SMS, email, and social – all within D365. Go live in under 24 hours, built on Azure and fully embedded in your CRM. No new infrastructure. No retraining. No rip-and-replace.

What Is Solgari?

Solgari turns Microsoft Dynamics 365 into a company-wide CX platform. Any user – not just contact centre agents – can manage omnichannel conversations and AI-generated insights directly from D365, with full compliance and Azure-native deployment.

Who Is It For?

• Microsoft-first organisations seeking scalable, secure CX
• Businesses needing rapid AI rollout without contact centre overhead
• Teams aiming to unify customer-facing comms and CRM

Why Buyers Choose Solgari

• Deploy Fast: Go live in hours via Azure Marketplace
• Microsoft Native: Built for D365, Teams, Azure, and M365
• AI-First: Auto-summary, transcription, translation, sentiment detection, next-best-action
• Organisation-Wide Usage: Lite licences cover 75–95% of users at ~10% of Enterprise cost
• Fully Embedded: UI inside D365 – no middleware, switching, or duplication
• Compliance Ready: ISO-certified Azure, GDPR-ready

How It Works

• Handle voice, SMS, chat, email, and social – all inside D365
• AI summarises and logs into CRM records
• Solgari Copilot and GenAI Chat included out of the box
• Supervisor dashboards support sentiment, queue, and team performance
• Lite users get full interaction history, recordings, AI tools
• Lite users can also work in Microsoft Teams – with conversations written into D365 via the D365 Team licence – keeping all personas aligned on one engagement platform

Plans

Enterprise / Pro – For Sales & Service Teams

• Voice, SMS, chat + optional social
• Recording, compliance, IVRs, campaigns, analytics
• AI Copilot, coaching, dashboards

Lite – For Knowledge Workers & Experts

• Voice, SMS, reporting, recording + optional social
• Full CRM logging and AI tools
• No contact centre features included

FAQs

• How long is setup? Go live in hours – no integration needed
• What’s unique? D365-native platform with omnichannel, AI, and CRM in one
• Can non-contact centre staff use it? Yes – Lite users get full CX visibility and tools
• Teams compatible? Yes – works in Teams or D365, syncing all to D365

Why Now?

• AI-led, rep-light journeys demand digital-first engagement
• Solgari enables every employee to contribute to CX
• Microsoft-native tools scale faster and integrate deeper

Available via Microsoft

• Buy via Azure Marketplace, CSPs, or Microsoft field sellers
• Deployed in finance, public sector, healthcare, sports & entertainment and more

Get Started

Request a demo https://solgari.com/transform/request-demo/ or visit www.solgari.com

Buying via Azure? See: solgari.com/microsoft-marketplace-buying-instructions