Increase first-touch resolution, automate recurring customer interactions and provide connected and personalized customer eperiences to take your call center operations to the next level.
This workshop starts with a review of your business objectives, followed by mutual discovery and visualization of solutions, ending with a clear, actionable plan to reach your desired business goals.
The assignment will consist of different workshops.
• Day 1 - First a Observation study is made where we get to know your organization and particular scenarios and decide scope and focus area for the Envisioning study
• Day 2 - Second an Envisioning workshop is performed where vision, ideas, challenges & opportunities are generated and prioritized for the focus area
• Day 3 - Third the documented result will be validated together before its presented for the stakeholders
• Day 5 - Fourth the result is presented for the stakeholders with an action plan
As a result of the workshop Nexer will deliver an executive summary including, challenges & Opportunities, Top actionable plan with next steps.
Nexer Connected Call Center is a Dynamics 365 Customer Service solution, specifically designed and optimized for companies that sells products or services through digital channels and seek to differentiate themselves through customer service excellence.
• Increase loyalty by meeting your customers in their preferred channels through a seamless omnichannel experience.
• Automate and streamline your recurring customer requests and interactions, with next gen self-service channels and bots.
• Empower your customer service agents and increase productivity with AI guidance.
• Deliver amazing customer experience and increase customer retention.
• Save costs by leveraging your already made Microsoft investments.
• Scale your operations with flexibility and ease and support distributed digital work.