https://store-images.s-microsoft.com/image/apps.24937.85a630bc-e1dc-478c-9aeb-369626321de9.af3e4277-45b8-448f-8d81-075226750c5d.32c9f8a9-7b55-4733-82c2-aa492883e26d
Utility 360
āđāļāļĒ Cognizant
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Utility 360 focuses on Utility sector client experience programs to raise satisfaction & reduce cost
Utility 360 (U360) is a service based module that provides a single view of customer, omni channel contact centre and analytics driven Insight.
U360 Key Deliverables include:
- Integrates all customer interactions from any channel (voice, SMS, web chat), anytime, anywhere.
- Creates proactive experiences by determining the next best interaction with your customer based on insights
- Offers unified agent experiences using MS Unified Service Desk capability and enables operation in multiple sessions
U360 Benefits include:
- Guided scripts for agents and helps them to capture call notes.
- Single view of Customer providing the following
- account summary, including billing details
- timeline for all inbound and outbound activities
- payment details
- billing preferences
- account statements
- meter reads
- consumption history
- tariff information
- contract history
- key graphical indicators
- historical cases
- complaints
- compensations
- business processes
U360 serves to self-service, increases customer satisfaction, reduces complaints and increases customer loyalty.
āļŠāļĢāļļāļāļĒāđāļ
https://store-images.s-microsoft.com/image/apps.42854.85a630bc-e1dc-478c-9aeb-369626321de9.af3e4277-45b8-448f-8d81-075226750c5d.33ba06fa-1a84-401f-8fea-cdf76203638e
https://store-images.s-microsoft.com/image/apps.54800.85a630bc-e1dc-478c-9aeb-369626321de9.af3e4277-45b8-448f-8d81-075226750c5d.c9fb07a0-4635-4433-ac2b-0a629c6edb14
https://store-images.s-microsoft.com/image/apps.629.85a630bc-e1dc-478c-9aeb-369626321de9.af3e4277-45b8-448f-8d81-075226750c5d.0eb85ab7-bc05-4456-bbfe-86988d808ae0
https://store-images.s-microsoft.com/image/apps.8225.85a630bc-e1dc-478c-9aeb-369626321de9.af3e4277-45b8-448f-8d81-075226750c5d.5788a678-e848-486d-aa24-154518bd48a9
https://store-images.s-microsoft.com/image/apps.14945.85a630bc-e1dc-478c-9aeb-369626321de9.af3e4277-45b8-448f-8d81-075226750c5d.ebc786eb-9088-4cee-af6c-d8d330bf68d3
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