IFS assyst

โดย IFS

Experience the best of ESM, ITSM, and ITOM – in one solution

Remove the complexity from your IT and transform how you deliver services in your organization. Complex tools designed just for IT teams simply don’t cut it in today’s agile world. With IFS assyst, we're making it easier for every worker in the enterprise to collaborate, find information, research new tools, and get the job done.

The latest version of IFS assyst enables you to:

  • Extend efficient service delivery to other teams – with now over 200+ out-of-the-box workflow templates to empower teams across your organization.

  • Increase visibility into service demand and capacity – new reporting capabilities with Power BI report templates let you quickly understand changing demand and service levels across your organization.

  • Drive employee productivity and elevate experiences – our helpful and friendly AI chatbot virtual agent assists with links to knowledge articles for frequently asked questions, creating tickets, and executing redirections to agents when needed.

  • Reduce the cost and risk of integrations – improved IFS assyst APIs, including Boomi integration support, means maintaining and employing new integrations across your business applications is easier.

And more.

IFS assyst is helping transform the service experience of 1,000+ companies in 80+ countries, ranging from mid-level enterprises to the Fortune 500. We manage the workflows for over 2 million employees.