Luware Nimbus for Microsoft Teams

Unify your communication and make Microsoft Teams your central experience hub.

Luware Nimbus extends Microsoft Team’s functionality for various telephony and contact center use cases through a range of cloud-native and fully integrated modules and add-ons. 

Luware Nimbus Solutions

• Routing adds extensive call queuing and routing features to Teams, including a visual workflow editor for call queues, IVRs/Auto Attendants, reporting, and a CRM integration
• Attendant Console empowers frontline callers with the right tools such as one-click call transfers, a consolidated call queue, easy visibility of colleague’s presence status, and more
• Interact lets you optimally support customers through easy and secure web-based digital consultations

Benefits

• Employees use Teams as a single app for all internal and external communication
• The call handling and media streams stay within Teams, leveraging Teams’ encryption and security and ensuring premium audio and video quality
• The Microsoft ecosystem can be leveraged, including Power Automate and Azure Cognitive Services
• Optimized user interface ensures great employee experience and high productivity
• Valuable management insights from extensive reporting to help optimize workload and staff
• Simple and easy set-up 

More information at luware.com/en/solution/nimbus