Teams Calling Hybrid


Teams Calling Hybrid integrates PBX phone systems with Microsoft Teams

Microsoft Teams has become the ultimate tool for enterprise collaboration and productivity. By integrating it with outbound calling you gain the telephony features your business needs to take communication with colleagues and customers to the next level.  Prodec Networks' Direct Routing solution for Microsoft Teams Calling integrates enterprise-grade calling (PSTN) capabilities and telephony features within your Microsoft Teams client. It provides a solution that can integrate with the customer’s existing PBX systems for an easy transition to the cloud. It’s solution is more flexible and cost effective, allowing your staff to securely make and receive external calls using the Microsoft Teams app on any device, wherever they are.



 Prodec Networks’ Direct Routing architecture has been designed to provide customers with the option to integrate their existing PBX phone system with Microsoft 365 to enable external calling within the Teams app. These hybrid platforms allow businesses to maximise the value of their existing PBX investment whilst gaining additional flexibility and functionality from Microsoft's best-of-breed collaboration tools. It's an easy and effective way of consolidating communication tools into a single platform to help streamline workflows, increase workforce productivity and lower costs.


Value proposition:  Many organisations have existing investment into phone systems which is the way that they have operated till now.  Communication and collaboration is changing the way business are operating and Microsoft Teams has certainly offered many a very intuitive tool to collaborate. Teams Calling Hybrid extends that collaboration way of working allowing everyone to use Teams as the platform for both internal and external calls as well as IM messaging.  This means that businesses that have made an investment into telephony systems can transition to Teams as a cultural shift without losing their investment into their existing PBX systems. Business Audience: Any customer that has an existing PBX system but interested to use teams as their calling platform.  Ideally looking for customers with 200+ seats.  Target Industry: All industries, this is a solution that works for any customer that has an existing telephony PBX system, but who is interested in using teams as their main platform for communication and collaboration as this would allow them to do internal and external calling all through the same platform.