Application Management Services (AMS)

At AlfaPeople, we believe that the operations phase focuses on realizing the benefits and gains from your initial investment in Microsoft Dynamics. To achieve this, we cover four key areas:

1. Support: Ensuring your end-users adopt the processes and implemented systems.
2. Reliability: Maintaining system stability and intended functionality.
3. Development: Continuously adjusting the system to your evolving business needs.
4. Innovation: Maximizing your license value by integrating new features released by Microsoft.

AlfaPeople AMS (Application Management Services) is a comprehensive managed service that encapsulates all these areas. It enables you to concentrate on driving your business forward, while AlfaPeople ensures the stability and evolution of your Microsoft Dynamics, Power Platform, Azure services, and AlfaPeople products.

AlfaPeople AMS seamlessly integrates as 2nd and/or 3rd level support within your organization, drawing on industry standards and years of experience delivering high-end efficient support, maintenance, and development services for organizations of all sizes.

Offered from multiple AlfaPeople locations, AlfaPeople AMS provides scalable combinations of business hours, locations, and languages. All services are managed and delivered through AlfaPeople’s Customer Portal, offering efficient, empowering, and instant management of any task, delivery, and cost.

Our existing 20 individual services are grouped into:

Ticket-based services

• 2nd level Service Desk
• Incident Management
• Problem Management
• Request Fulfillment
• Major Incident Management
• Major Incident Hotline
• Change Request
• Enhanced Analysis and Design Release Management
• Test Management
• Configuration Management
• Upgrades
• Monitoring and Event Management

On-request services

• Knowledge Management
• Training Services
• License Review
• Terminations Services

Management services

• Service Management
• Business Development
• Continual Service Improvement