ivision’s Microsoft 365 Managed Support

ivision’s Microsoft 365 Managed Support service provides 24/7 enterprise-class systems management for Microsoft 365 Services & SKUs. Our dedicated level 2 and level 3 support teams and Operations Center sit discretely within your existing IT service delivery capability and integrate with their internal processes and workflows, providing cloud-like operational agility, elasticity, and productivity. ivision cloud specialists and engineers are here to support challenges and help you make the most of your investment in Microsoft 365.

What’s Included

• This service is provided by ivision as a level 2 and level 3 escalation support model via the ivision Operations Center. It is designed to augment the customer’s existing IT service desk capability (Tier1).
• Support for core services included in the following Microsoft SKUs: Microsoft 365 Business, Premium, E1, E3, F1, F3, and AADP1 License types.
• Operational & Administration support for the following: EntraID P1, Exchange Online, Microsoft Teams for Collaboration, SharePoint Online, and OneDrive for Business platforms. These services can be managed with next to no impact on your internal support teams or skills requirement.
• Access to Microsoft Cloud experts and gurus at ivision.
• Operational cost predictability and flexibility with pay-per-user model.

Customer Challenges

• Microsoft 365 scalable support and operations.
• Ensuring 24/7 operation of critical business systems.
• Validating compliance of email, documents, and collaborative sharing of files.
• Maintaining a consistent Microsoft 365 experience for all employees.
• Properly and expertly securing Microsoft 365 services.
• Management of user identities across multiple platforms.
• Consolidate and centralize collaboration solutions.
• Integrating Microsoft 365 with other line of business apps.
• Support different user personas, light user vs power user.
• Leverage Microsoft investment for improved ROI.

Service Options

• Add-On Support for Teams Phone for Cloud PBX, Conferencing, Direct Routing.
• Add-On for Advanced Security for Entra ID P2, Defender Family, and Cloud App Security Administration and Support.
• Add-on Intune Managed Support for Endpoints for device management and lifecycle management of Windows & Mobile devices.
• Add-on User escalation support for Apps for Enterprise (Outlook, Word, Excel, PowerPoint, Teams).