Copilot in D365 Customer Insights Journeys | Advanced

Prerequisite: Completion of "Copilot for Beginners | D365 Customer Insights Journeys" or equivalent knowledge

This workshop is available in German and English. Duration: 4 hours

Overview:

Elevate your expertise with our advanced program, designed to build upon the foundational knowledge acquired in our introductory course. This session moves towards custom development, focusing on creating and refining use cases beyond the standard Copilot capabilities. Ideal for marketers eager to uncover new AI-supported use case ideas or enhance existing ones, this course provides an understanding of how to effectively utilize the Microsoft toolkit to implement even complex marketing use cases.

Workshop contents:

• Design thinking for developing new use case ideas
• Exploration and refinement of identified use cases
• From the requirement to the technological implementation of an AI-supported marketing use case

Outcome:

You gain an understanding of how to utilize the Microsoft toolkit to implement your use cases effectively (e.g. What can be mapped in the standard? Which tools, licenses and authorizations do you need to implement your individual use cases?)

Who Should Attend:

• Marketers and Dynamics 365 Customer Insights Journeys users
• Business analysts and marketing managers aiming for custom AI solutions

*What is Copilot? Simply put, Copilot is a personal assistant based on the latest Artificial Intelligence. It's designed to help in almost any business area and make tasks more efficient and faster. This allows employees to focus on the tasks that really matter.

Sustainable consulting and implementation with ❤️ from Germany