Automated Payment Reconciliation, Chargeback and Dispute Management for Dynamics 365

Supports all Payment Types in all transaction channels including In-Store, Mobile, eCommerce, Call Center, and Sales Order Processing

MAX Pay Controller (MPC) is an automated reconciliation and reporting tool. MPC provides financial teams with a centralized and highly efficient tool with which to reconcile electronic payments, manage chargebacks and disputes, ensure data integrity, and analyze fees. Drastically reducing the painstaking task of payment reconciliation, MPC also improves efficiencies and ensures the accuracy of critical transactional data.

Key Challenges

Commerce payment transactional data disconnected from the payment provider data
Reconciliation can take many days per month to correctly reconcile
Providers each have their own unique way of representing data
Data from multiple sources is in different formats, codes are different
Payments Provider’s reconciliation tools do not reconcile without importing data from Dynamics 365
Tracking linked refunds is often not straightforward in payment portals
Accounting for and defending chargebacks is not straightforward and is time consuming
Offline transactions can be difficult to reconcile
Non-credit card payment types such as digital wallets, cryptocurrency must be manually exported and matched
Additional sales channels such as Amazon transactions must be manually exported and matched

Main Features

Automated import of all payment provider transactional data
Standardization of all payment data across all sales channels
Automated matching of transactions
Automated reconciliation
Flagging of discrepancies
Void detection
Linked refund tracking and reconciliation
Chargeback linking
Chargeback case management
Dispute management
Fee analysis
Reporting
KPI Dashboard

Exception Handling

Terminals offline not yet forwarded their payments
Offline declines that were previously approved
Payment mismatches due to card type incorrectly mapped
Failed transaction due to technical error
Settlement or refund failures
Payment allocated to incorrect store or MID
Duplicate transactions
Unapproved card brand acceptance
Higher than normal processor or card brand fees
Store refund policies not being adhered to
Chargebacks and chargeback reversals

For more details or to book a demo, contact sales@retailrealm.com

MAX Pay Controller - Payment Reconciliation

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