Preact's unique Field Service build includes extended functionality to Dynamics 365 Field Service to provide greater flexibility in adapting to business processes, as well as bridging some functionality gaps.
Prebuilt processes for tracking expiry dates for qualifications, certifications or DBS checks. Combined with standard scheduling functions, these processes ensure that technicians with expired credentials won't appear as bookable resources for any jobs at sites which require these skills and certifications to be active.
Allowing users to create and associate Incident Types with Accounts. This can be used to define a sequence of tasks which must always be conducted at specific sites, or defined products which should always be charged for these site visits.
Define a default price and tax code when new Accounts are added that will be applied to Work Orders.
Enabling a Sales Order record to be created from a Work Order, allowing invoices to be created by consolidating multiple Sales Orders.
Additional flexibility for installation jobs where there is a need to create a Customer Asset earlier, so engineers can interact with this record before completion of the Work Order.
Additional option that will restrict changes to the Booking Status to enforce data integrity.
Additional features include Work Order Clean Up Processes, Joint Visit Summaries and Agreement Recurrence Templates with more in development.
The Field Service Accelerator is available at no additional cost as part of Preact's Elevate 365 managed service subscription. This also includes access to all our solutions, and support, technical expertise, product insight, and training resources, so you can grow Dynamics faster and make continuous improvements.