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Customer Service Management

Visionet Systems, Inc

Knowledge-centric complaint handling system, supports incident-based services through SLA

Your key to unparalleled customer service

Overview

The way any organization handles its customer complaints depicts its ability to satisfy its customers. Customers expect quick responses, timely follow-ups, and seamless experience. However, using manual processes to address customer requests is labor-intensive, time-consuming, and prone to error, which eventually leads to poor customer satisfaction.

Visionet’s Customer Service Management (CSM) solution, built on scalable and feature-rich Microsoft Dynamics 365 platform, is a knowledge-centric solution that supports incident-based services through SLAs.

CSM offers an omnichannel experience and can be customized to align with any particular organization’s case processes and business practices. Moreover, it leverages a wide range of tools in the Microsoft Power Platform and supports Microsoft Dynamics 365 Customer Insights to streamline workflows and maximize efficiency. It is an ideal solution to boost customer satisfaction, reduce your organization’s support costs, and provide complete visibility into specific case progress and overall customer satisfaction.

Key Features


  • Create cases, notify stakeholders, and capture customer feedback through the happiness meter.
  • Automate tasks, manage workforce, attach documents, and gather information for real-time decision-making.
  • Audit administrative activities, and leverage scalable integration through Microsoft Dynamics.
  • Timely notifications and a holistic and customizable view of customers for agents. 

Key Benefits


  • Seamlessly process thousands of requests
  • Avoid duplication of effort
  • Boost accuracy of case information
  • Easily customize views, reports, forms, and workflows for any role
  • Enhance productivity of your service and support teams
  • Reduce wait times and support costs
  • Customers can easily track their case
  •  Improve customer satisfaction and revenue
  • Operational efficiency across the value chain

Bir bakışta
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