timetoreply

The timetoreply Optimiser

First, in order to use the timetoreply Optimiser you and your team members will need an active timetoreply account (active trial or paid subscription account). Sign up for an account via https://portal.timetoreply.com/auth/register, create an account and follow the steps to link your teams’ mailboxes. Note that timetoreply only views and ingests email header information (meta information) and does not access, view or store the body or attachments of any emails…your data privacy and security is important to us.

The timetoreply Optimiser is designed to boost individual team member’s email performance, in real-time, by showing a subset of their live email metrics in a window on their desktop, and how those metrics stack up to those of their team’s. It also saves a tonne of time by showing which emails should be addressed next based on any SLA’s or custom goals which have been set up.

The timetoreply Optimiser:

- supports real-time performance improvement

- saves team managers time - fewer reporting meetings

- saves team members time - showing which emails should be tackled next

-continuously drives team performance as a whole

If you don’t already know about us:

timetoreply will tell you:

- how quickly and effectively customer and sales emails are being responded to

- email volumes by time and day

- times to close or resolution

- individual mailbox/team member performance, shared mailbox performance and how each team member contributes to the workflow through tracked, shared mailboxes.

Give real-time reporting on:

- email reply times

- emails awaiting customer, prospect reply

- emails awaiting your team, or team member’s reply

- contact success rates and how they’re influenced by your team’s reply times

- custom reply time goals, alerts and SLAs

- email volume data - useful for workforce planning

- Mark emails as closed – no need for a ticketing system

- individual, shared and group mailboxes

- team member contribution to shared mailboxes

- 12 month trends

Take the mystery out of your email with customizable dashboards that give you the exact metrics you need to make business decisions.

timetoreply encrypts data and does not access the body of your teams’ email, so your company’s information is always private and secure.

If you’d like to connect with a timetoreply team member and run through a no-obligation personalized demo, email support@timetoreply.com.

- real-time stats and insights on your sales, customer-facing, and supplier management teams’ email reply times

- see emails awaiting prospect, customer, or supplier reply

- see emails awaiting your team, or team members’ reply

- See contact success rates and how they’re influenced by your team’s reply times

- Find emails that haven’t been replied to, so nothing slips through the cracks

- Mark emails as closed – which means you can use your email in place of a ticketing system

- Email volume data – use this information to rebalance workloads

- Daily, weekly, monthly scheduled reports

- 12-month trend reports

- Works with individual, shared, and group mailboxes

- Stats on individual performance to shared mailboxes

Win more business by contacting more leads faster, retain more customers by providing the responsive service they expect, and improve supplier turnaround times.

Take the mystery out of your email with customizable dashboards that give you the exact metrics you need to make business decisions.

timetoreply encrypts data and does not access the body of your teams’ email, so your company’s information is always private and secure.

If you’d like to connect with a timetoreply team member and run through a no-obligation personalized demo, email support@timetoreply.com.