Chatbot use varies depending on the function of a government body. Here are just some general benefits to citizens:
· Citizens can get a quick access to public data.
· They can submit complaint request online.
· Form submission can be done through the bot
· It will also help people save time.
· People can get assistance in their native language.
· Helps people to get rid of a traditional way of communication through phone calls and emails.
Only existing/whitelisted user can access chatbot support