InfoServ® Helpdesk is a powerful Helpdesk solution with integrated multichannel support for the most commonly used business communication channels – phone, email and web chat. It is an integrated all-in-one Helpdesk solution with integrated Call Center, built-in Ticketing and CRM systems available for On-Premise or Cloud deployment. With InfoServ® Helpdesk your support team will be able to provide contextual customer service and will focus on solving customer service requests fast and efficiently.

Advantages

Computer Telephony Integration (CTI) with customer “screen-pop”
Advanced Automatic Call Distribution (ACD) and Email Distribution
Skill-Based Routing - routing and assignment of interactions to best available agent
Integrated Voice Response (IVR)
Self-Service IVR portals
Call recording
Multichannel communication – phone, email, web chat
360-degree Customer View - personalized Customer Profiles with contact details, helpdesk tickets, and communication history (calls, emails, web chat transcripts) all in one screen.
Built-in Ticketing and CRM system
Email Tickets Management
Phone Calls Tickets Management
Web Chat Tickets Management
Ticket Automations
Ticket Reporting and SLA (Service Level Agreement)

Real-time Monitoring
Call Center Reporting
Affordable Pricing –
subscription starts at 10 euro/user; cloud infrastructure, technical support and updates included in price; no hidden fees
Web & API Integration
Choose between Cloud Helpdesk or On-Premise deployment

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InfoServ® Helpdesk

yayıncı: DAN electronic