https://store-images.s-microsoft.com/image/apps.42292.e2e381f5-98e2-4093-9bf9-d8742ff62c89.13e70624-1349-4ac9-8070-7dfcdd659f04.b3252597-c558-419d-ae23-6ee01715d0e9

Luware Nimbus for Microsoft Teams

yayıncı: Luware

Nimbus adds call queueing, presenced based routing, reporting functions and a switchboard to Teams

Unify your communication and make Microsoft Teams your central experience hub.

 

Luware Nimbus extends Microsoft Team’s functionality for various telephony and contact center use cases through a range of cloud-native and fully integrated modules and add-ons. 


Luware Nimbus Solutions

  • Routing adds extensive call queuing and routing features to Teams, including a visual workflow editor for call queues, IVRs/Auto Attendants, reporting, and a CRM integration
  • Attendant Console empowers frontline callers with the right tools such as one-click call transfers, a consolidated call queue, easy visibility of colleague’s presence status, and more
  • Interact lets you optimally support customers through easy and secure web-based digital consultations


Benefits

  • Employees use Teams as a single app for all internal and external communication
  • The call handling and media streams stay within Teams, leveraging Teams’ encryption and security and ensuring premium audio and video quality
  • The Microsoft ecosystem can be leveraged, including Power Automate and Azure Cognitive Services
  • Optimized user interface ensures great employee experience and high productivity
  • Valuable management insights from extensive reporting to help optimize workload and staff
  • Simple and easy set-up 


More information at luware.com/en/solution/nimbus

Bir bakışta

https://store-images.s-microsoft.com/image/apps.17752.e2e381f5-98e2-4093-9bf9-d8742ff62c89.ed318dbc-db41-4d93-af00-f005ea5f9683.9621e549-7158-4a5b-be1c-f5f978b80667
https://store-images.s-microsoft.com/image/apps.21873.e2e381f5-98e2-4093-9bf9-d8742ff62c89.ed318dbc-db41-4d93-af00-f005ea5f9683.22d9220c-757a-4b1d-8a2f-0993f34d9565
https://store-images.s-microsoft.com/image/apps.38133.e2e381f5-98e2-4093-9bf9-d8742ff62c89.ed318dbc-db41-4d93-af00-f005ea5f9683.6190e9cb-3690-45ce-8a9c-aae185b64a1a
https://store-images.s-microsoft.com/image/apps.36981.e2e381f5-98e2-4093-9bf9-d8742ff62c89.ed318dbc-db41-4d93-af00-f005ea5f9683.8784a9e5-11f4-44a4-bbed-37a79e2c62ab