Social Media Management & Monitoring
Orlo is a unique social media management & monitoring platform that allows our partners to create powerful customer experiences.
Orlo has built a deep, seamless integration that allows Microsoft users to view Dynamics data in Orlo’s social media management platform, and create and update cases, and create contacts.
Orlo is also available within Dynamics365 CE by using the Channel Integration Framework.
The integration improves efficiencies by reducing the need for agents to switch between multiple systems. A unified customer view removes siloed data and ensures all agents are working from the same customer record. There will be no more copy and pasting, reducing errors and improving audit ability by updating cases with relevant messages direct from Orlo. Full data compliance is delivered as no data is stored in the plugin.