https://store-images.s-microsoft.com/image/apps.36662.4e140f32-131a-4d0c-ad5c-a980d3e8c513.1e76fbde-d3d2-4ba6-8e5e-625c83023a7e.75b8fe38-9aea-4bec-85c5-220aacdacf08

Solgari for Microsoft Teams

yayıncı: Solgari

All-channel Contact Center as a Service platform, now a native application for Microsoft Teams.

Solgari's proven all-channel contact center (as a service) technology is now available as an application for Microsoft Teams. Configured and live within days for lightning-fast speed to value, and delivering:

  • All communication channels (including Social Media) available seamlessly within the Microsoft Teams interface
  • Multiple session handling for the Agent - across all channels, and within each channel
  • Complete contextual data from previous interactions empowers the Agent to deliver rapid first call resolution and increased customer satisfaction
  • Accurate and real-time Agent, Supervisor and Overall performance reporting via a rich and intuitive GUI
  • Full contact centre functionality for direct inbound and outbound conversations, as well as bulk / volume outbound campaigns, with in the Teams environment
  • Complete real-time, multi-session contact centre and all-channel (Voice, SMS, Social Media, WhatsApp, Facebook Messenger) communications
  • Tier 1 carrier grade quality of service for voice communications integrated with Teams
  • Providing communications management control, across internal extensions not limited to contact centre sales & service agents

Solgari for Microsoft Teams is bringing highly relevant industry-specific use cases to life for the 270m+ daily Teams users: Voice, Video, SMS, WhatsApp, and Social Media channels for Customer Service and Sales.

Bir bakışta

https://store-images.s-microsoft.com/image/apps.30711.4e140f32-131a-4d0c-ad5c-a980d3e8c513.1e76fbde-d3d2-4ba6-8e5e-625c83023a7e.8b178d2d-dc47-4a1e-a84f-45d5f12f21be
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https://store-images.s-microsoft.com/image/apps.22763.4e140f32-131a-4d0c-ad5c-a980d3e8c513.ca779274-c8ed-468a-b1e6-1a59fd03ad1a.c46a2387-da75-4dcb-8915-5d82e461d909
/staticstorage/9db518f4/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.33210.4e140f32-131a-4d0c-ad5c-a980d3e8c513.1e76fbde-d3d2-4ba6-8e5e-625c83023a7e.fc84aad5-23f3-41fb-8144-0a8526fc29b0
https://store-images.s-microsoft.com/image/apps.1626.4e140f32-131a-4d0c-ad5c-a980d3e8c513.1e76fbde-d3d2-4ba6-8e5e-625c83023a7e.b9db91ff-75db-4ef1-a5db-1d1d34fea0f8
https://store-images.s-microsoft.com/image/apps.37180.4e140f32-131a-4d0c-ad5c-a980d3e8c513.1e76fbde-d3d2-4ba6-8e5e-625c83023a7e.e3cc998e-39e2-45b8-83e9-28c01b1d6301
https://store-images.s-microsoft.com/image/apps.60650.4e140f32-131a-4d0c-ad5c-a980d3e8c513.1e76fbde-d3d2-4ba6-8e5e-625c83023a7e.a464133e-8060-4eab-89c4-28d2d15bd8c7