Solgari for Microsoft Teams

yayıncı: Solgari

All-channel Contact Center as a Service platform, now a native application for Microsoft Teams.

Solgari's proven all-channel contact center (as a service) technology is now available as an application for Microsoft Teams. Configured and live within days for lightning-fast speed to value, and delivering:

  • All communication channels (including Social Media) available seamlessly within the Microsoft Teams interface
  • Multiple session handling for the Agent - across all channels, and within each channel
  • Complete contextual data from previous interactions empowers the Agent to deliver rapid first call resolution and increased customer satisfaction
  • Accurate and real-time Agent, Supervisor and Overall performance reporting via a rich and intuitive GUI
  • Full contact centre functionality for direct inbound and outbound conversations, as well as bulk / volume outbound campaigns, with in the Teams environment
  • Complete real-time, multi-session contact centre and all-channel (Voice, SMS, Social Media, WhatsApp, Facebook Messenger) communications
  • Tier 1 carrier grade quality of service for voice communications integrated with Teams
  • Providing communications management control, across internal extensions not limited to contact centre sales & service agents

Solgari for Microsoft Teams is bringing highly relevant industry-specific use cases to life for the 270m+ daily Teams users: Voice, Video, SMS, WhatsApp, and Social Media channels for Customer Service and Sales.

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